We strive to ensure you love what you bring home from Mox—but due to the nature of certain products, some items are final sale.
🚫 Final Sale – No Refunds or Exchanges:
- All Magic: The Gathering products
- Blind boxes and other randomized items
- Board games that show signs of use or play
- Discounted items or products marked as “Used”
- Outdated editions of games or books
✅ Eligible for Return or Exchange:
- Unused RPG books
- Unused miniatures (opened packaging may be reviewed at staff discretion)
- Unplayed board games (opened boxes may be reviewed at staff discretion)
All returns and exchanges must be accompanied by proof of purchase and must have been originally purchased at a Mox Boarding House location.
💳 Refund Method:
All refunds will be issued to the original payment method used at the time of purchase. We do not issue cash refunds for credit card transactions.
🛒 Online Orders for In-Store Pickup:
Items ordered through MoxBoardingHouse.com for in-store pickup follow the same return guidelines above. Cancelled items will be refunded to the original payment method.
