Front of House Support
Bellevue, WA, US
ABOUT US
Card Kingdom is an online retailer that specializes in selling and buying Magic: The Gathering singles. Noted for their love of the community and game, Card Kingdom serves players all over the world. In addition to its eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House, with locations in Seattle and Bellevue, and Portland.
Our Mission: We use tabletop gaming as a campfire – a place to gather, share and celebrate –for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits: Excellent health benefits, generous PTO, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Location: Card Kingdom’s headquarters are located on Queen Anne Hill, just a short drive to Mox Seattle in the Ballard neighborhood.
The Server is tasked with delivering exceptional customer service in an establishment that encourages a rich customer experience around gaming and creative play in addition to enjoying quality food and craft beverages. Based on our focus around the customer experience our Servers handle a large numbers of tables. General functions include guest interaction, coffee and beverage preparation, food and beverage delivery, all while maintaining a clean working environment and friendly disposition. Following our standards and steps of service the Server plays a very customer centric role in ensuring an experience of the highest quality with exceptional food and beverage choices.
Role Objectives
- Successfully completes all major area functions including customer experience, food & beverage deliver, beverage preparation, stocking the back and server stations.
- Ensure guests overall restaurant experience by providing prompt, quality service with the customer’s best interest in mind and ability to remedy errors on our part.
- Adherence to processes and guidelines.
- Learn about and share knowledge of food & beverage menu, specials and promotions.
- Maintains high quality standards including, but not limited to, adhering to our steps of service, operational guidelines and FOH standards for customer experience.
- Always have time for the customer.
- One Server will be assigned to close customer checks by working with the other Servers.
- Greet customers in a timely manner and determine how to best facilitate their request.
- Support other areas of restaurant operations as needed.
- Ensures beverages are prepared to recipe and proportioned correctly.
- Other duties as assigned.
Qualifications
- High School diploma or GED.
- Must be 21 years of age or older.
- Must possess all necessary beverage and food permits.
- Two years of experience as a server in a restaurant which beer and or wine was served.
- Maintains a strong focus on the customer with the ability to build relationships and create positive experiences.
- Demonstrates responsible, ethical and honest behavior.
- Possess the ability to work weekends, evenings and holidays in addition to covering shifts.
- Possess an understanding and appreciation for scratch cooking and craft beer.
- Demonstrated experience with or ability to learn specialty coffee preparation.
- Ability to learn menu, ingredients and successfully communicate this to others.
- Communicates effectively using clear, concise, and understandable language.
- Demonstrated ethical experience in handling cash and other forms of payment.
- Previous experience in effectively using a POS.
- Possesses the ability to work calmly and effectively under pressure remaining positive and focused during times of pressure or adversity.
- Possess the ability to be trained on, learn, follow standard procedures and take direction.
- Is resilient and quickly adjusts behaviors needed to be successful.
- Ability to read, write, and understand English.
- Must be able to deal with different personalities in a high stress environment.
- Ability to effectively work in both in a team environment and independently.
- Must have problem solving abilities, be self-motivated, and organized.
- Possess the ability to work with others to solve problems and create solutions.
Preferred Skills
- Working knowledge of POS systems.
- Previous experience in a full-service restaurant operation.
Equal Opportunity Employment: We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.
